17 - 18 September, 2019 | Pullman Sydney Airport , Mascot, NSW
Sheena Peeters, GM IT at HESTA

Sheena Peeters


GM IT
HESTA

Check out the incredible speaker line-up to see who will be joining Sheena.

Download The Latest Agenda

Conference Day One: Tuesday, 17 September 2019

Tuesday, September 17th, 2019


4:20 PM Effectively Translating Business Requirements Into Technological Architecture Roadmaps

The ability to trace strategy to business objectives and sought outcomes is becoming a defining factor for maximum utility and efficiency across strategic
planning. This session will address the best approaches to:
Ensure blueprints are choreographed with buildable outcomes for
meaningful integration with business infrastructure to increase speed of
delivery and customer convenience
Loosening architecture for capability onboarding to achieve the role of
service design with CX-led tech outcomes
Introduce measures of CX retention and business efficiency to improve
understanding of the organisation and influence the way value can be
derived from solutions enabled by EA frameworks