20 - 22 November, 2019 | Mercure Sydney Central, Sydney, NSW

Conference Day One: Thursday, 21st November 2019

8:30 am - 9:00 am Conference Registration and Welcome Coffee

9:00 am - 9:10 am Opening Remarks by IQPC and the Conference Chair

9:10 am - 9:50 am Responding to a Complex and Constantly Evolving Healthcare Workforce Environment By Comprehensively Understanding Big Data and Market Trends

Adeline Hough - Executive General Manager, People & Culture, Multiple Sclerosis Qld
In this session, Adeline Hough will discuss leading healthcare innovations within Australia and how by utilising data, you are able to deliver more reliable care for patients and improver workforce efficiencies.

  • Looking at the market trends and approaching the modern era with modern solutions to deliver better workforce outcomes by harnessing recruitment apps and chatbots to access real time information
  • Ability to innovate within the industry to drive systemic change
  • Looking to technology to improve workforce planning capabilities
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Adeline Hough

Executive General Manager, People & Culture
Multiple Sclerosis Qld

9:50 am - 10:30 am Case Study: Workforce Planning for the New STARS Facility 20/20 and Beyond

Dr Joseph Occhino - Director Workforce Capability and Planning, Transformation Office, Metro North Hospital and Health Service
Once completed, Metro North’s Herston Quarter will elevate Brisbane’s position as a truly international city, with a health and research precinct that will helps Queensland to attract and retain the best workforce. At the heart of this, the new 184-bed Surgical, Treatment and Rehabilitation Service (STARS) is set to revolutionise healthcare accessibility. With this new facility brings the challenges of workforce planning. In this session Director of Workforce Joseph Occhino will discuss this workforce strategy of the largest HHS with over 20,000 employees in ensuring a sustainable future.

  • Looking to service models that facilitate for workforce mobility
  • Categorizing the shortfalls and abilities within the network and identifying how to bridge these gaps
  • Harnessing technology to improve patient flow and ease workforce pressure
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Dr Joseph Occhino

Director Workforce Capability and Planning
Transformation Office, Metro North Hospital and Health Service

10:30 am - 11:00 am Speed Networking

11:00 am - 11:30 am MORNING TEA AND NETWORKING BREAK

11:30 am - 12:10 pm Princess Alexandria Hospital: Magnet Recognition Program Designation as a Testament to Positive Workforce Practice and Culture

Bernadette Clarke - Magnet Clinical Nurse Consultant, Centre for Nursing Excellence, Princess Alexandria Hospital
Having become the 65th hospital in the world to be designated the Magnet Recognition Program for a fourth time, the Princess Alexandria Hospital has demonstrated the hard-earned commitment of the hospital’s nurses and interdisciplinary teams to deliver exceptional healthcare. In this session, discover how Nursing Director Sandra Moss has led this team of nurses and continued to create strong staff engagement levels.

  • Developing a formal mentoring structure that supports QH facilities to commence the Magnet Recognition Program or Pathway to Excellence Journey
  • Continually evaluating our performance to guide decision making and process improvement, to support nurses to reach their full potential
  • Implementing an effective top down leadership approach to create a improved outcomes in nursing culture, quality of care and patient safety
  • Leveraging relationships with interdisciplinary colleagues to find innovative ways to improve workforce capabilities and community care
  • Establishing interdisciplinary shared governance models that build strong workplace culture
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Bernadette Clarke

Magnet Clinical Nurse Consultant, Centre for Nursing Excellence
Princess Alexandria Hospital

12:10 pm - 12:50 pm Eastern Health’s Values Based Recruitment Strategy for Doctors in Training Achieving Strong Employee Culture and Retention

Julie Faoro - Director, Eastern Health Medical Workforce Unit, Eastern Health
In February 2019 Eastern Health embarked on a unique recruitment journey. The program has been largely successful in delivering more effective recruitment results by embedding organizational values into the process. In this session, Julie Faoro will discuss the successes
and the key takeaways of this project and Eastern Health’s plans for the future.
  • Harnessing social media platforms and forums to deliver a more targeted and effective recruitment strategy
  • Implementing a clear outcome focused strategy to achieve better workforce retention and capabilities
  • Restructuring interview guides to ensure they are inline with company values and beliefs
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Julie Faoro

Director, Eastern Health Medical Workforce Unit
Eastern Health

12:50 pm - 1:50 pm NETWORKING LUNCH

1:50 pm - 2:30 pm Effectively Utilising Service Models to Identify and Address Gaps Between the Workforce of Today and Needs of Tomorrow

Nigel Brand - Principal Policy Adviser, Workforce Strategy, Department of Health and Human Services Victoria
High quality, contemporary approaches to workforce planning are critical to supporting the changing demands on health and human services as demographics and service models evolve. Planning helps prepare for challenges and identify opportunities to optimise your workforce. In this session, Principal Policy Officer, Nigel Brand will discuss the Department of Health and Human Services Victoria’s workforce planning approaches and methodologies that are used to drive change and deliver workforce improvements.

  • Addressing supply and distribution demands to ensure specialist services are able to be accessed nationwide
  • Implementing strategies and service models to improve workforce planning for the future
  • Looking to the next 20 years of development in order to improve accessibility and sustainability of healthcare Australia wide
  • Improving baseline information, analytics and forecasting to deliver accurate information
  • Identify emerging trends that may impact on the health workforce in the short, medium and long term
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Nigel Brand

Principal Policy Adviser, Workforce Strategy
Department of Health and Human Services Victoria

2:30 pm - 3:10 pm Delivering Better Healthcare Outcomes through the 2016-2026 Aboriginal and Torres Strait Islander Health Workforce Strategic Framework

Wanda James - Principal Workforce Planning Officer, Queensland Health
Warren Locke - Director, Workforce Strategic Pathways, Queensland Health
Developed in response to Closing the Gap and Making Tracks, Warren Locke’s Aboriginal and Torres Straight Islander Health Workforce Strategic Framework aims to increase Aboriginal and Torres Straight Islander workforce opportunities across the Queensland Government health sector. In this session, Warren Locke and Wanda James will discuss how the framework is designed strengthen hospitals in rural and remote communities and will secure a sustainable healthcare future.

  • Working in collaboration with remote and rural hospitals to uncover priority health issues to design a workforce that can meet these needs
  • Implementing strategic plans to develop capability and capacities within the healthcare environment
  • Supporting hospital and health services by implementing initiatives to deliver a culturally capable and responsive workforce
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Wanda James

Principal Workforce Planning Officer
Queensland Health

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Warren Locke

Director, Workforce Strategic Pathways
Queensland Health

3:10 pm - 3:40 pm Question and Answer: Utilising Strategic Stimulation of Current and Future Trends to Develop and Forecast a Future Workforce Road Map within Australian Aged Care and Rural Allied healthcare Industries

Nish Dagali - Workforce Optimisation and Data Specialist, Former Uniting Strategic Workforce Planning Specialist
In this interactive question and answer presentation, Workforce Optimisation and Data Specialist Nish Dagli, will draw upon his experience at Royal Flying Doctor Service of Australia and Uniting to deliver a 3D view on the issues the health industry is facing and will discuss solution options currently available. Nish will also examine the changing landscape of the industry and will probe the questions surrounding future workforces and how is AI impacting the supply and demand.

  • Reactive predictions and strategic future forecasting
  • How to effectively conduct an industry analysis of the market to determine your workforce needs and requirements
  • Comprehensive skill set breakdown looking at recruiting, inflation and automation within your workforce
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Nish Dagali

Workforce Optimisation and Data Specialist
Former Uniting Strategic Workforce Planning Specialist

3:40 pm - 4:10 pm AFTERNOON TEA AND NETWORKING BREAK

IDGS

Interactive Discussion Groups (IDGs) are the perfect setting for audiences to come together and discuss their ideas, insights and opinions on specific topics. Each IDG has a leader who will lead the discussion and mention key points that the audience can engage in, creating a platform for interactive conversations and learnings from like minded individuals, from similar work backgrounds, ultimately leading into a thought provoking discussion

IDG One

4:10 pm - 5:10 pm Strategic Workforce Planning on a Budget
Julie Faoro - Director, Eastern Health Medical Workforce Unit, Eastern Health
  • Considering future business needs and allocating enough resources to meet them
  • Managing competing expectations and funding sources
  • Working with a budget that is adjusted to reflect the realities of the workforce
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Julie Faoro

Director, Eastern Health Medical Workforce Unit
Eastern Health

IDG Two

4:10 pm - 5:10 pm Creating Strong Employee Engagement and Positive Staff Wellbeing
Dale Erwin - Director Medical Workforce, Hunter New England Local Health District
  • Supporting continued staff learning through mentoring programs
  • Facilitating for flexible workplace options to encourage a healthy workforce
  • Providing better services for staff
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Dale Erwin

Director Medical Workforce
Hunter New England Local Health District

IDG Three

4:10 pm - 5:10 pm Realigning your Business Culture from a Top-Down Leadership Approach to Deliver Strong Employee Engagement
Dr David Sykes - Director, Centre for Dementia Learning, Learning & Development, Dementia Australia
  • Leadership development to ensure managers are able to coach and mentor their people
  • Empowering your workforce with tools and strategies to handle stress and change
  • Delivering a top down cultural change within an organisation
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Dr David Sykes

Director, Centre for Dementia Learning, Learning & Development
Dementia Australia

5:00 pm - 5:10 pm Closing Remarks from Conference Chair