Jonathan Shroyer

SVP - Gaming, AI iQor

Conference Day 2 – 9th September 2026

10:00 AM Your Player Doesn't Know Your Org Chart: Why Connected Player Intelligence Is the Next Operating Model for Gaming

Players experience one game, one brand, and one relationship. But behind every live game sit dozens of teams, technologies, and disconnected sources of player data—each seeing only part of what is happening.

Through an interactive player journey, John Pompei and Jonathan Shroyer explore what happens when Live Operations, Support, Trust & Safety, Community, Marketing, and Security each do their jobs correctly, yet collectively miss the moment that matters to the player.

They'll then replay that same experience through a connected human + AI model, demonstrating how gameplay behavior, identity, sentiment, intent, history, risk, community signals, and player interactions can become shared player intelligence—helping teams recognize emerging issues earlier, make better decisions in real time, and respond with greater context.

The takeaway: The future of Live Operations isn't more dashboards or humans versus AI. It's humans with dramatically better intelligence, working across functions to understand what is happening with players now—and using that understanding to protect trust, improve retention, and strengthen the relationship between players and the games they love.

Check out the incredible speaker line-up to see who will be joining Jonathan.

Download The Latest Agenda

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk