Conference Day One: Tuesday, 13th October 2020

9:00 am - 9:30 am Coffee And Registration

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John Rolfe

Head of Elders Home Loans
Elders Home Loans

KEY THEME: AUTOMATION AND DIGITALIZATION 

9:40 am - 10:20 am How Regional Australia Bank Meets Responsible Lending Requirements Whist Saving 2315 Hours Across Personal Loan And Credit Card Applications

Campbell Nicoll - Chief Risk Officer, Regional Australia Bank
While banks and other financial institutions in Australia are trying to come up with a strategy to speed up their financial products applications, Regional Australia Bank has already found a solution. RAB will outline how collaborating with one of the data aggregators improved their loan origination.
 
In this session, learn about:
        How real bank transaction data removes the need to ask personal questions
        How technology helps to establish immediate trust and transparency with the customer
        How eliminating need to verify income and expenses manually significantly speeds up loan origination process
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Campbell Nicoll

Chief Risk Officer
Regional Australia Bank

10:20 am - 11:00 am THOUGHT LEADER SESSION BY NETSOL - ARTIFICIAL INTELLIGENCE WORKING MODEL - CASE STUDY

11:00 am - 11:20 am Speed Networking

11:20 am - 11:40 am Morning Tea

11:40 am - 12:20 pm PANEL DISCUSSION: How To Build Strong Personal Relationships With Borrowers In The Digital and Automated Loan Origination Era?

Stuart Stoyan - Founder & CEO, Moneyplace
Andy Rigg - Chief Executive Officer, Xinja
Melissa Christy - Lending Product Lead, 86 400
Human interaction has been always playing a significant role in loan origination process. Neobanks aim to change lending industry in Australia, and one of their biggest challenges is to establish a personal bond with customers when there is no room for face-to-face interaction. 

In this panel, hear insights on:
  • How to build strong customer experience across the digital customer journey
  • What additional benefits personalized mobile application offers for borrowers
  • How neobanks managed to become customers guide through the loan process using their technology
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Stuart Stoyan

Founder & CEO
Moneyplace

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Andy Rigg

Chief Executive Officer
Xinja

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Melissa Christy

Lending Product Lead
86 400

12:20 pm - 1:00 pm MoneyPlace CASE STUDY: Structuring Effective Partnerships With Market Disruptors To Reduce Origination Risk And Achieve 400% Increase In Personal Lending Volumes

Stuart Stoyan - Founder & CEO, Moneyplace
Banks and other lending institution have been suffering revenue loses over the past year mainly due to regulatory changes and compliance fines. That resulted in increased costs of providing personal loans, with many credit unions and regional banks considering whether they should stop providing personal loans altogether. MoneyPlace came up with an innovative solution to this regulatory challenge by introducing their white-labelled personal loans.

In this session, learn how:
  • Compliant online personal lending solution increases loan processing volumes
  • Partnering with innovative businesses reduces compliance checks costs and risk
  • Technology adds transparency across loan process and make it easier to stay compliant 
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Stuart Stoyan

Founder & CEO
Moneyplace

KEY THEME: REGULATION

1:00 pm - 2:00 pm Lunch Break

2:00 pm - 2:30 pm ANZ CASE STUDY: Smooth Move From Tedious and Expensive Manual Broker Loan Origination to an Economical Automated Process

Leigh Provan - Head of Operations and Strategy - Retail Broker, ANZ
ANZ has invested into an innovative e-lodgement tool for brokers to submit residential mortgage applications. Thanks to that investment, brokers can ensure they are up to date and complying with ANZ requirements in real time.
 
In this session, learn:
        How technology can deliver an easy and trustworthy experience to both brokers and lenders
        How technology solutions that can be updated in line with changing regulatory requirements
        How automated process increased loan origination volumes
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Leigh Provan

Head of Operations and Strategy - Retail Broker
ANZ

2:30 pm - 3:00 pm ROUNDTABLE DISCUSSION : How People Driven and Technology Enabled Lending Business Model Leads to Increased Profit Growth

Chris Dyer - Head of Customer Operations, ING
The conference will break out into different groups to give you a chance to discuss the theme with your group members. The discussion will be led by Chris Dyer, a subject matter expert who will facilitate an opportunity to compare and contrast your experiences and thoughts with other groups.

Chris Dyes is responsible for exceling customer and employee experience in his role as Head of Customer Operations at ING Australia. One of his key responsibilities is to combine automation with human resources in order to assure ING employees are enabled by technology, not replace by it.

Discuss the following:
  • How technology enabled human resources result in increased efficiency
  • How improved employee experience results in improved customer experience
  • Does people driven business more accurately respond to customer needs?
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Chris Dyer

Head of Customer Operations
ING

3:00 pm - 3:20 pm Afternoon Tea

3:20 pm - 3:50 pm How Modern and Innovative Customer Back-End Reduces Administration and Fastens Loan Lifecycle

It is a common knowledge in the financial industry that automation can streamline loan origination process, increase productivity and make borrowers happier. However, move from a manual, paper-based loan underwriting methods can be an extremely complex process.

3:50 pm - 4:20 pm THOUGHT LEADER SESSION - Reserved for Sponsor

4:20 pm - 5:00 pm 86 400 CASE STUDY: How a Fully Digitalized Bank Responded to Their Borrowers Need For Human Port Of Call In Home Loan Origination By Closely Cooperating With Broker Network

Melissa Christy - Lending Product Lead, 86 400
Financial industry recognizes that home loans are one of the most essential and complex products that lenders have to offer. In most cases, mortgages mean not only long-term commitment, but also a significant lifestyle change. Study shows that home-loans customers tend to prefer a face-to-face interaction before making such an important financial decision. This kind social behavior makes it a bit challenging for Neobanks to stay competitive on a mortgage market, however, 86 400 has already solved that problem.

In this session learn how:
  • How 86 400 developed first in Australia end-to-end digital home loan
  • How close cooperation with broker network complements 86 400 digital platform
  • How smart technology enabled 86 400 to boast home loan approval process up to 6 times faster than Big 4
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Melissa Christy

Lending Product Lead
86 400

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John Rolfe

Head of Elders Home Loans
Elders Home Loans