Conference Day Two: Wednesday, 4 September 2019
9:00 am - 9:30 am Coffee And Registration
9:30 am - 9:40 am Conference Opening
9:40 am - 10:20 am How FlashFX Is Leveraging Advanced Digital Assets Backed By Blockchain To Deliver A Unique Service Model That Ensures Fast, Frictionless And Transparent International Payments
As the utility of blockchain continues to be demonstrated in payments, what are its applications and how is it disrupting traditional payments processes? FlashFX looks to simplify complex processes for the end customer through multifaceted integration of technology into their infrastructure. In this session, learn how FlashFX:
- Capitalise on open-source system tools to select and adapt the right assets to fit their business model
- Balance the incorporation and deployment of emerging technology to achieve smooth product delivery
- Reconcile speed and security for the customer through a payments protocol underpinned by blockchain
- Measure the various opportunities to apply these innovative assets across a wider industry context
10:20 am - 11:00 am Panel Discussion: The Neobank: Innovating Engagement Amidst Changing Customer Demands And Behaviours
As the industry moves closer towards fuller utilisation of the NPP and the implementation of Open Banking on the horizon, learn how start-ups are setting up camp to provide alternative banking offerings and what they are expecting to deliver in the pipeline. Learn how challenger banks move to:
- Regain customer intimacy in a digital world using features & services to differentiate payments offerings
- Meet the confluence of Real Time Payments, Open Banking and Data Strategy by driving holistic launch build preparations and how they envisage market reorientation.
- Tailor business models to include or adapt 3rd party collaboration strategies with Fintech, Regulators & Competitors to assess the value and direction of payments partnerships.
Invited Speakers:
11:00 am - 11:20 am Morning Tea
11:20 am - 11:50 am Roundtable Discussion: Fraud Mitigation Inhibitors And Strategies With The Rise Of Real Time Financial Crime In Payments
Whilst real-time payments and cross- border transactions are the key to modernizing business practice and customer-facing solutions with the current rate of digital transformation, the flip side is incurring new risks by facing payments fraud on an evolving and more sophisticated level. This focused discussion will address the latest action reports from developing a solid strategy to detect and minimize the impact of fraud within your business:
- Enabling revenue growth whilst efficiently tackling risk exposure to fraud and chargebacks
- Gauging group payments strategy to hone and layer internal to external capabilities to approve more transactions without enabling loss of revenue across the industry to fraud and processing errors
- Securing scalable processes to avoid firefighting and establish durable and longer term elastic defence to payments fraud
11:50 am - 12:30 pm How Transport for NSW Is Evolving The Payments And Access Experience For Its Customers In Line With Its ‘Future Transport 2056’ Strategy
The Opal card has been pivotal to providing customers with an integrated payments experience across all mass transit modes throughout the greater Sydney Metropolitan area. The ‘Future Transport 2056’ strategy articulates TfNSW’s plan to use innovative tech solutions to provide its customers with a personalised trip planning, booking, and payments experience across both public and private modes of transport.
Learn how TfNSW are evolving the customer payments experience through the adoption of contactless open loop payments and account based ticketing.
12:30 pm - 1:30 pm Lunch Break
1:30 pm - 2:10 pm How Raiz Invest Has Developed Their Digital Infrastructure To Create An Innovative Platform Integrated With Vast Data, High Security, And Customer Rewards
As a digital first Raiz Invest has brought out a multifaceted app that successfully takes investments mobile and engages users through product innovation and a loyalty program. Learn how Raiz has:
- Deployed scalable processes through their tech and app implementation whilst maintaining high data and transaction securit
- Capitalised on data access and management tools to feed extensive ongoing purchasing systems within their investing platform
- Rolled out a rewards app to achieve a higher rate of customer engagement
2:10 pm - 2:50 pm Group Discussion: Digital Identity And Coordinated Builds For Payments:
AusPayNet identified Digital Identity as ‘The Cornerstone of the future of payments’. Whilst it provides fresh strategies for personalizing products and services, recommendations have also been issued to coordinate frameworks to close security loopholes and standardise systems.
- Learn about the new opportunities Digital Identity creates for evolving payments services
- Using Digital Identity to more effectively manage customer data, and act upon meaningful insights to drive customer engagement and product personalisation
- Where does service interplay need to begin? Gauge the most effective identity management solutions on the scale of internal, external and cooperative solutions to effectively secure digital identity access
Mark Verstege
Principal Architect- Digital Identity, API Governance & PlatformsSuncorp Group
2:50 pm - 3:10 pm Afternoon Tea
3:10 pm - 3:40 pm Adapting Tokenisation As An Innovative Opportunity To Not Only Weave Security Into Payments Processes But Also Integrate Into New Network Interactions And Facilitate Seamless Commerce Interplay for consumers
Transmitting and storing sensitive payment information safely is a primary concern for both businesses and their customers and tokenisation has provided a means to minimize this data risk. Paypal has been working in several partnerships to direct tokens in new ways to the benefit of customer experience and data management. Peter will address Paypal’s employment of tokenisation to drive unified commerce and engagement with their platform:
- How tokenisation can be leveraged beyond security to offer channeled data and efficient payment processing to enrich customer experience with new functionalities
- Enabling new layered services through tokens without having to rebuild platforms or impacting the simplicity or fluidity of processes
- Partnered journeys driving innovation with new intuitive checkout options that minimise steps to purchase and blend interactions into a unified and convenient experience
3:40 pm - 4:20 pm Rattling The Payments Value Chain - Changes In Business Models And Customer Propositions To Streamline Customer Interaction And Generate More Reliable Revenue Channels
For new innovative payments services to be successful, going forwards demands fresher ways of monetising them. Blunt passing off of payment for the process is a pain point that neither the customer, merchant nor provider can look forward to. Greg will speak on better ways for industry integration with monoline and diversified payments providers to seek more mutually beneficial and valuable process models:
- Choosing & adopting a leading business model for innovative payments & platforms to generate revenue channels better integrated across the value chain
- Flowing value added service initiatives up and downstream to benefit customers and merchants and take the pain out of monetising payments
- Navigating the risk vs. reward of new payment initiatives from customer and business perspectives
