Personalisation Summit | 2025 Agenda

Personalisation Summit | 2025 Agenda

Unlock the power of personalisation and join us at the industry's premier event dedicated to helping the enterprise leverage customer data for personalised consumer journeys that build loyalty and drive business growth.

Check out our full agenda to prepare for November's event, where we will cover:

Customer Data & Identity Infrastructure – Build the real-time data backbone that enables scalable, compliant personalisation.

Omnichannel Journey Orchestration – Deliver consistent, connected experiences across digital and physical touchpoints.

AI & Predictive Personalisation – Move from static segments to intelligence-driven decisioning and proactive engagement.

Content & Creative Delivery – Scale modular content with speed, relevance, and brand consistency.

Privacy, Trust & Governance – Balance personalisation and compliance in a shifting regulatory landscape.

Operating Models for Scale – Embed personalisation into cross-functional workflows, talent strategies and CoEs.

You can expect to hear from experts representing HSBC, L'Oreal, Expedia, The Guardian, Lloyds Banking, Sainsbury's, British Gas & many more!