Where are your prospects on their personalisation journey?

The agenda for Europe's only Marketing Personalisation Summit is now live, offering valuable insight into the challenges, priorities and opportunities shaping customer engagement strategies in 2026.

As brands work to balance rising customer expectations with increasing concerns around privacy, data usage and AI, marketing leaders are rethinking how they deliver personalised experiences that drive loyalty, engagement and growth.

Download the agenda to explore how senior leaders from leading brands will be discussing:

• Personalisation redefined: What meaningful personalisation looks like in an era of heightened privacy expectations.
• AI as the enabler: How organisations are using AI to support customer-first marketing strategies and create measurable impact.
• Scaling personalisation effectively: Combining data, technology and automation to deliver relevant experiences at scale.
• Balancing trust and relevance: Creating hyper-personalised customer journeys while maintaining transparency and protecting customer data.

Featuring perspectives from HSBC, L'Oréal, Expedia, The Guardian and many more, the agenda provides a clear view of the conversations and investment areas shaping the future of personalisation.

Wondering who will join you at the Marketing Personalisation Summit? Download the 2025 Attendee List for a glimpse of who you could meet this November in London.

Connect with senior leaders in marketing, advertising, CRM, customer strategy, data & analytics, and personalisation at the Hilton Kensington. Showcase your brand to top decision-makers shaping the future of customer engagement and experience.