From Insights to Action: Scaling Personalised Experiences in a Privacy-First World

24 - 26 November 2025 | Hilton Syon Park, London, UK

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Frank Martinez

Head of Customer Experience Corpay

Conference Day One - Tuesday 25th November

5:00 PM ROUNDTABLES: YOUR FORUM FOR COLLABORATIVE INSIGHT

These interactive, informal sessions offer a unique opportunity to step away from formal presentations and engage in lively, peer-led discussions. Connect with industry colleagues, share your challenges and successes, and collectively explore innovative solutions in a relaxed, open environment. It’s an ideal space for deep reflection, practical problem-solving, and expanding your professional network across diverse sectors

Discussion topics include:

• Personalisation’s Billion-Dollar Bluff: Is Your ROI Just a Marketing Fairy Tale?

• Generative AI and Personalisation: Unleashing Creativity While Maintaining Brand Voice

• Personalisation Roulette: Are Your ‘Safe’ Pilots Actually Hiding Risky Blind Spots?

• The Loyalty Illusion: Can Personalisation Truly Earn Love, or Just Manipulate Behavior?

• The Personalisation Paradox: Why One-Size-Fits-All Data is Still Drowning Your ‘Tailored’ Experience

• Internal Culture: Trusting the Personalised Strategy

Check out the incredible speaker line-up to see who will be joining Frank.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk