From Insights to Action: Scaling Personalised Experiences in a Privacy-First World

24 - 26 November 2025 | Hilton Syon Park, London, UK

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Katalin Fritz

Chief Customer & People Officer Marley Spoon

Conference Day Two - Wednesday 26th November

11:30 AM CASE STUDY: PERSONALISATION IN ACTION - HOW MARLEY SPOON LEVERAGES CUSTOMER INSIGHTS

Discover how Marley Spoon harnesses the power of customer data to create truly personalised experiences. In this case study, we’ll explore how the team uses Voice of the Customer insights and advanced text analytics to understand customer needs, preferences, and pain points. Learn how these data-driven insights are transformed into actionable strategies that enhance engagement, satisfaction, and loyalty, delivering a tailored experience for every customer.

Check out the incredible speaker line-up to see who will be joining Katalin.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk