Alice Goguen Hunsberger

This interactive workshop will equip attendees with the practical strategies and insights needed to become powerful advocates for Trust & Safety within their organisations and across the industry. Rachel Kowert is a research psychologist, award winning author, and globally recognized leader facilitating global policy and product development focused on mental health and T&S in video games, Alice is a Trust & Safety leader with over 15 years of experience across the industry, known for building inclusive and robust T&S and Community functions from the ground up. Here they’ll delve into effective approaches for evangelizing T&S principles, fostering a culture of responsibility, and ensuring T&S is recognized as a fundamental component of product development and user experience.

• Evangelizing the T&S mandate: Learn how to effectively communicate the value and necessity of your work to leadership, cross-functional teams, and the wider organization.
• Explore the symbiotic relationship between Policy, Education, and Tooling. Discover how these three pillars can be strategically leveraged to build robust and scalable Trust & Safety programs.
• Scaling digital Leadership and understanding effective methods for providing education and training at scale, ensuring that digital leaders across all departments understand their role in upholding Trust & Safety standards.
• Promoting T&S as a core function to be recognized as a vital investment that drives user growth, brand reputation, and long-term business sustainability.
• Building cross-functional alliances: Discover best practices for collaborating with across the Trust & Safety ecosystem
• Have your voice heard: Examining how you can become a thought leader within the space and have your voice heard

Trust & Safety has become one of the most politicised functions in tech. Leaders are under pressure not only to protect users but also to navigate the crossfire of political narratives, public opinion, and global regulation. This panel will examine how senior T&S executives can uphold their mission in an era of intense scrutiny and geopolitical complexity.

• How the politicisation of T&S is reshaping the role of leaders and teams
• Rising above political crossfire to advocate for genuine online safety
• Managing reputational fallout and risk in an era of instant, global scrutiny
• Responding to real-world harms with conscience, care, and speed
• Trust & Safety through a geopolitical lens: conflicting pressures across the UK, EU, US and beyond