Emily Harman

Is Trust & Safety having an identity crisis? This session will explore the profound transformation of the T&S function to a strategic, proactive, and risk-centric pillar of the modern online platform. But what is the modern mandate for Trust & Safety?

• Today’s Relationship Between T&S, Product and Compliance
• Organisational re-design – Practical strategies for restructuring T&S teams to be more agile and cross-functional
• The future of Trust & Safety talent – What are the skill sets required for modern T&S professionals?
• Analysing the state of Content Moderation in 2026
• Reframing the narrative of T&S from reactive "clean-up" to a critical product and risk discipline to anticipate and mitigate threats before they emerge.

New approaches like “Community Notes” are shifting moderation from a centralised function to a collective one. By giving users tools to shape their own safety, platforms are exploring whether communities themselves can become effective moderators. This session will examine how these models work in practice, and what they mean for the future of T&S.

• Building product features that empower users to take control of their safety
• Community Notes and self-moderation: strengths, risks, and lessons learned so far
• Using community inputs to surface trends and patterns in harmful behaviour
• Evaluating the effectiveness of decentralised moderation versus traditional models
• What community-driven safety could mean for the future of platform trust