Erica Nakahira

Trust and Safety Operations Manager BlaBlaCar

Conference Day One - Tuesday 24th March 2026

11:10 AM Panel Discussion: Designing the Modern Trust & Safety Organisation

As the remit of Trust & Safety expands, so too do the questions around how teams should be structured, governed, and resourced. How can T&S leaders achieve more with less? From centralised versus dispersed models, to in-house versus external capabilities, and the integration of AI and automation, leaders are rethinking what a “modern” T&S function should look like, examining the organisational choices shaping the future of the discipline.

Centralised vs. distributed T&S: which models best fit today’s platforms?
Balancing in-house expertise with external partners and outsourcing
Navigating overlaps with customer care, legal, and policy functions
Embedding AI and automation into workflows without eroding human judgement
What the future “make-up” of a high-performing Trust & Safety organisation should be

Check out the incredible speaker line-up to see who will be joining Erica.

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