18 - 19 June, 2019 | Sir Stamford Circular Quay, Sydney, NSW

Conference Day Two: Wednesday, 19th June 2019

8:30 am - 9:00 am CONFERENCE REGISTRATION AND WELCOME COFFEE

Conference Chair:
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Luke Fleming

Workforce Planning Manager
International Convention Centre Sydney

9:10 am - 9:50 am CASE STUDY: How Effective Communication and Senior Leadership is Key to Implementing Successful Workforce Planning

  • Building the right relationship with your team to create successful team structures and responsibilities to meet business objectives and maximise productivity
  • Connecting with the business and the importance of starting at the executive level to manage deliverable outcomes and demonstrate business values to workforce planning
  • Discovering opportunities and planning for when your organisation undergoes restructuring and how to uphold and maintain communication and culture

9:50 am - 10:30 am CASE STUDY: Powerlink Queensland’s Strategic Workforce Planning Journey: Forecasting Five Years in the Future to Mitigate Risks in Critical Roles, Build Capability and Retain Talent

Melissa Williams - General Manager, People and Culture, Powerlink Queensland
  • Why it is important to engage multiple stakeholders in the organisation to move forward with implementing a strategic workforce plan and identify emerging priorities in supply and demand
  • Looking further than just numbers: Understanding the skills, resource planning and education required to attract the right talent in a highly competitive industry
  • Creating a consistent data approach and removing manual processes to have a better enterprise wide view
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Melissa Williams

General Manager, People and Culture
Powerlink Queensland

10:30 am - 11:00 am MORNING TEA AND NETWORKING BREAK

11:00 am - 11:40 am CASE STUDY: Undertaking Robust, Evidence Based Research Analysis through Workforce Analytics to Create a Sustainable Workforce at Danila Dilba Health Service

Sulal Mathai - Senior Executive Officer, Workforce Strategy and Planning, Danila Dilba Health Service
As part of Danila Dilba Health Service’s future strategy, the organisation is set on delivering effective, culturally appropriate services through developing a highly skilled, culturally competent and capable workforce. Having changed their service design and business model, Sulal has worked to best utilise data and analytics to support these changes and give HR the opportunity to develop a strategy that supports sustainable business and workforce growth.

  • Collecting and investigating meaningful data to develop a more strategic approach to identify capability gaps for workforce transformation
  • Accessing true insights and data to drive cultural change and embed into business planning, predictive modeling and improve resilience
  • Leading and supporting a culture of innovation, quality and continuous improvement across the organisation through workforce planning
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Sulal Mathai

Senior Executive Officer, Workforce Strategy and Planning
Danila Dilba Health Service

11:40 am - 12:20 pm CASE STUDY: Workforce Planning in a 24/7 Service Environment: How Sportsbet Have Established a Resource Strategy to Meet Operational and Strategic Business Needs

James Moore - Head of Workforce Management, Sportsbet
As a 24/7 service environment, Sportbet have moved away from strictly operational workforce planning to setting the organisational up strategically for the long term. As the Head of Workforce Management, James is focused on strategic workforce planning across two channels – their customer service and phone betting contact centre. This session will explore how Sportbet is utilising workforce planning, data and analytics to determine an efficient way to forecast accordingly, build workforce capability and meet service expectations.

  • Setting up a consistent resource and workforce planning strategy across multiple contact channels to manage performance efficiency
  • Insights into how Sportsbet handle peak periods of service and the strategies to cross skill employees to meet demand and expectations
  • Moving into a medium to long term strategy to help retain staff and prioritise high value tasks that bring value to customers and build workforce capability for future needs
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James Moore

Head of Workforce Management
Sportsbet

12:20 pm - 1:20 pm NETWORKING LUNCH

1:20 pm - 2:00 pm CASE STUDY: Understanding the Importance of Data and Analytics in Moving Workforce Planning Away from a ‘Compliance Exercise’ Into a Valuable Business Strategy

Harleen Oberoi - Diversity & Workforce Planning Advisor, City of Sydney
City of Sydney are working towards a new strategy that moves Workforce Planning away from something that is simply a compliance and governance strategy and into a meaningful business intelligence tool. Harleen will discuss the importance of working closely with business partners and utilising data and analytics to help develop the strategy business case for adopting to future workforce changes.

  • Bringing the capability of managers in the organisation to seek tools in developing workforce planning capabilities and process that are informative and bring value to them
  • Making the most of your in-house analytics team: Looking at data and information intelligently for business planning
  • How this can apply to recruitment and retention of staff: Setting targets for employing people from different backgrounds and bridging the gender equality gap to develop a mature workforce
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Harleen Oberoi

Diversity & Workforce Planning Advisor
City of Sydney

2:00 pm - 2:40 pm CASE STUDY: Driving Performance and Creativity at the Australian Film Television and Radio School to Develop the Next Level of Future Leaders

Christina Alvarez - Director, Partnerships & Development, Australian Film, Television and Radio School
The AFTRS pride on ensuring their key business objectives are finding, developing and supporting Australian storytelling talent and that this is reflected in all decisions. This includes liaising with Government, collaborating with industry and deepening the school’s commitment to diversity and inclusion. In this session, Christina will discuss how the organisation is working towards building the next generation of Australian talent and equipping the industry with relevant skills to not only meet long-term business objectives, but also ensure that audiences and the general public continue to be enriched by Australian stories.

  • Breathing diversity and inclusion in the industry to support and find talent wherever it comes from
  • Encouraging programs for staff to harness creativity to help with creating better communication for future decision making and develop multiskilling opportunities
  • Understanding AFTRS’ staffing model that encourages exposure to new and current skill requirements that help drive high performance for future leaders and assist with retention
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Christina Alvarez

Director, Partnerships & Development
Australian Film, Television and Radio School

2:40 pm - 3:10 pm AFTERNOON TEA AND NETWORKING BREAK

3:10 pm - 3:50 pm CASE STUDY: Workforce Planning and Flexible Working: Creating Harmonising Strategies to Keep Frontline Staff Engaged at nib

Kerri McCaw - Group Workforce Planning Manage, nib Health Funds Ltd
How do you move from a traditional scheduled frontline environment to an environment that provides the schedules staff want without compromising customer experience? Nib is currently working towards developing a business wide strategy to help move frontline staff to a more agile workplace environment. It not only helps build the flexible capability or help create a work-life balance, but also affects their talent acquisition and recruitment strategy as they help build a workforce that fills gaps and meets the future needs of the business.

  • Understanding employment types and flexibility options for frontline staff, particularly due to technological changes and process
  • Developing a new rostering strategy that opens up new demographics and recruitment processes to help bridge gaps and meet business requirements for a blended workforce
  • Encouraging remote workforce development: Where innovation and the right planning can encourage employee willingness to embrace new opportunities
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Kerri McCaw

Group Workforce Planning Manage
nib Health Funds Ltd

3:50 pm - 4:30 pm CASE STUDY: Developing an Enterprise-Wide Future Workforce Strategy at Telstra to Create Fit- For-Purpose Roles for the Future

Anne Cavalieros - Head of Integrated Workforce Management, Telstra
Telstra’s Future Workforce strategy details the capabilities and talent that will be needed by the organisation in the future and how this will be achieved. In this session, Anne will discuss how Telstra is changing the shape of its workforce and the importance of data in developing a whole-of-organisation future strategy.

  • Understanding the methodology used to determine the attributes for developing a strategic roadmap
  • Developing clear drivers and understanding quantitative and qualitative data in creating a future workforce strategy
  • Collaborating with functions across the organisation to develop capability and understand the roles needed in the future
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Anne Cavalieros

Head of Integrated Workforce Management
Telstra

4:30 pm - 4:30 pm CLOSING REMARKS FROM THE CONFERENCE CHAIR AND MAIN CONFERENCE CLOSE