Conference Day Two: Wednesday, 19th June 2019
8:30 am - 9:00 am CONFERENCE REGISTRATION AND WELCOME COFFEE
9:00 am - 9:10 am Opening Remarks
Luke FlemingWorkforce Planning Manager
International Convention Centre Sydney
9:10 am - 9:50 am Case Study: Utilising Workforce Planning to Deliver World Class Learning and Development Initiatives at the International Convention Centre Sydney
International Convention Centre Sydney (ICC Sydney) is creating genuine careers within this skills-shortage industry and delivering world class learning and development initiatives with a focus on workforce planning. ICC Sydney looked at learning and development strategically by partnering with education providers and developing individualised training programs. These programs enhanced the developmental journey of the team at all levels within the business from casual team members to senior leaders.
Marie will take you through the journey of ICC Sydney showcasing the importance of job analysis and design, identifying training competency skills and capabilities, together with understanding current and future skills within workforce planning.
Marie De BellaLearning and Development Manager
International Convention Centre Sydney
9:50 am - 10:30 am CASE STUDY: Powerlink Queensland’s Strategic Workforce Planning Journey: Forecasting Five Years in the Future to Mitigate Risks in Critical Roles, Build Capability and Retain Talent
- Why it is important to engage multiple stakeholders in the organisation to move forward with implementing a strategic workforce plan and identify emerging priorities in supply and demand
- Looking further than just numbers: Understanding the skills, resource planning and education required to attract the right talent in a highly competitive industry
- Creating a consistent data approach and removing manual processes to have a better enterprise wide view
Melissa WilliamsGeneral Manager, People and Culture
10:30 am - 11:00 am MORNING TEA AND NETWORKING BREAK
11:00 am - 11:40 am CASE STUDY: Undertaking Robust, Evidence Based Research Analysis through Workforce Analytics to Create a Sustainable Workforce at Danila Dilba Health Service
As part of Danila Dilba Health Service’s future strategy, the organisation is set on delivering effective, culturally appropriate services through developing a highly skilled, culturally competent and capable workforce. Having changed their service design and business model, Sulal has worked to best utilise data and analytics to support these changes and give HR the opportunity to develop a strategy that supports sustainable business and workforce growth.
- Collecting and investigating meaningful data to develop a more strategic approach to identify capability gaps for workforce transformation
- Accessing true insights and data to drive cultural change and embed into business planning, predictive modeling and improve resilience
- Leading and supporting a culture of innovation, quality and continuous improvement across the organisation through workforce planning
Sulal MathaiSenior Executive Officer, Workforce Strategy and Planning
Danila Dilba Health Service
11:40 am - 12:20 pm CASE STUDY: Workforce Planning in a 24/7 Service Environment: How Sportsbet Have Established a Resource Strategy to Meet Operational and Strategic Business Needs
As a 24/7 service environment, Sportbet have moved away from strictly operational workforce planning to setting the organisational up strategically for the long term. As the Head of Workforce Management, James is focused on strategic workforce planning across two channels – their customer service and phone betting contact centre. This session will explore how Sportbet is utilising workforce planning, data and analytics to determine an efficient way to forecast accordingly, build workforce capability and meet service expectations.
- Setting up a consistent resource and workforce planning strategy across multiple contact channels to manage performance efficiency
- Insights into how Sportsbet handle peak periods of service and the strategies to cross skill employees to meet demand and expectations
- Moving into a medium to long term strategy to help retain staff and prioritise high value tasks that bring value to customers and build workforce capability for future needs
James MooreHead of Workforce Management
12:20 pm - 1:20 pm NETWORKING LUNCH
1:20 pm - 2:00 pm CASE STUDY: Understanding the Importance of Data and Analytics in Moving Workforce Planning Away from a ‘Compliance Exercise’ Into a Valuable Business Strategy
City of Sydney are working towards a new strategy that moves Workforce Planning away from something that is simply a compliance and governance strategy and into a meaningful business intelligence tool. Harleen will discuss the importance of working closely with business partners and utilising data and analytics to help develop the strategy business case for adopting to future workforce changes.
- Bringing the capability of managers in the organisation to seek tools in developing workforce planning capabilities and process that are informative and bring value to them
- Making the most of your in-house analytics team: Looking at data and information intelligently for business planning
- How this can apply to recruitment and retention of staff: Setting targets for employing people from different backgrounds and bridging the gender equality gap to develop a mature workforce
Harleen OberoiDiversity & Workforce Planning Advisor
City of Sydney
2:00 pm - 2:40 pm CASE STUDY: Driving Performance and Creativity at the Australian Film Television and Radio School to Develop the Next Level of Future Leaders
The AFTRS pride on ensuring their key business objectives are finding, developing and supporting Australian storytelling talent and that this is reflected in all decisions. This includes liaising with Government, collaborating with industry and deepening the school’s commitment to diversity and inclusion. In this session, Christina will discuss how the organisation is working towards building the next generation of Australian talent and equipping the industry with relevant skills to not only meet long-term business objectives, but also ensure that audiences and the general public continue to be enriched by Australian stories.
- Breathing diversity and inclusion in the industry to support and find talent wherever it comes from
- Encouraging programs for staff to harness creativity to help with creating better communication for future decision making and develop multiskilling opportunities
- Understanding AFTRS’ staffing model that encourages exposure to new and current skill requirements that help drive high performance for future leaders and assist with retention
Christina AlvarezDirector, Partnerships & Development
Australian Film, Television and Radio School
2:40 pm - 3:20 pm CASE STUDY: Developing an Enterprise-Wide Future Workforce Strategy at Telstra to Create Fit- For-Purpose Roles for the Future
Telstra’s Future Workforce strategy details the capabilities and talent that will be needed by the organisation in the future and how this will be achieved. In this session, Anne will discuss how Telstra is changing the shape of its workforce and the importance of data in developing a whole-of-organisation future strategy.
- Understanding the methodology used to determine the attributes for developing a strategic roadmap
- Developing clear drivers and understanding quantitative and qualitative data in creating a future workforce strategy
- Collaborating with functions across the organisation to develop capability and understand the roles needed in the future
Anne CavalierosHead of Integrated Workforce Management