Designing Frictionless, Empathetic, and Inclusive Patient & Visitor Journeys

24 - 25 June 2026  Sands Expo & Convention Centre, Singapore

HEALTHCARE 2040 EXPO

What We Explore at Patient & Visitor Experience

Operationalising Empathy and Service Excellence

We look at how large public hospitals can translate service-excellence principles into daily frontline behaviours - aligning nursing, clinical, and operations teams through practical programmes, staff enablement, and leadership reinforcement to deliver consistent, empathetic patient and visitor experiences at scale.

AI-Enabled Continuous Care for Complex Patient Journeys

This theme explores how AI health companions bridges the gaps between visits, balancing human connection with tech-driven health literacy, shared decision-making, and patient co-design 

Bridging the Gap Between Promise and Practice

How Marketing and Operations can stop working in silos and start co-designing the patient journey 

Strengthening Patient Experience Purpose

Embedding patient experience as every department's responsibility, linking staff engagement to better outcomes via the People-Patient strategy, leveraging AI for workflow efficiency, and cultivating empathy, accountability, and service pride. 

Redefining Healthcare - A Patient-Centric and Patient-Inclusive Approach

THE NEXT-GEN HEALTHCARE STANDARDS

While healthcare has advanced rapidly through clinical and digital innovation, one fundamental blind spot endures—the voices of patients and are still not adequately represented in many healthcare systems.

The good news is that patient advocacy is gaining traction amongst Asia’s healthcare systems and hospitals. Its growth could be further accelerated by enhancing training and development of healthcare professionals which would contribute to more patient-centric care and ultimately better healthcare experiences.

Patient & Visitor Experience is our platform to explore what’s next – and what’s possible.

A part of Asia Healthcare Week, this new event will bring together CXOs, Hospital Directors, Head of Marketing and Communication, and Service Excellence Leads to transform sterile hospitals into Healing Sanctuaries prioritizing physical and mental well-being for patients and visitors alike.

DOWNLOAD THE AGENDA PROGRAM

Meet our Healthcare Industry Speakers

VIEW ALL SPEAKERS
Strategic Exposure. Tangible Outcomes.

Whether you’re looking to launch a new product, meet buyers face-to-face, or position your brand as a category leader – Asia Healthcare Week delivers commercial value at every level.

Targeted Lead Generation

Connect with an audience of senior decision-makers actively investing in healthcare solutions.
Tailored packages available to suit every growth stage — from startup to scale-up to enterprise.

Elevated Brand Visibility

Put your brand front and centre with exposure to top level attendees across stages, digital channels, and event signage.

VIP Access to Decision-Makers

Join exclusive networking sessions, business meetings, and curated attendees — designed for high-impact conversations.

Thought Leadership Opportunities

Take the stage or lead a workshop to showcase your expertise, share success stories, and position your brand as a true innovator in the future of health.

JOIN US AT PATIENT & VISITOR EXPERIENCE - A PART OF ASIA HEALTHCARE WEEK

Click on the links below to enquire more about your participation opportunities.

Enquire as a Speaker

Julie Lin

Conference Producer
Julie.lin@iqpc.com.sg

Contact Julie

Enquire for Partnerships

Fabien Tan

Senior Marketing Manager
Fabien.tan@iqpc.com.sg

Contact Fabien

In Partnership With:

IQPC Corporate

QUESTIONS?

Contact us via email at enquiry@iqpc.com.sg.

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