How Sysco Builds a Connected Worker Strategy That Delivers Measurable ROI

AI, robotics and connected‑worker technologies are reshaping modern manufacturing, but scaling these innovations across a global, fast-moving supply chain is complex. Sysco Corporation is addressing this challenge through disciplined governance, a structured pilot‑to‑plant rollout approach and a strong focus on augmenting frontline operators to improve consistency, safety and throughput.

Shatender Singh, Sysco’s Principal Enterprise Architect, is driving the company’s connected worker transformation by steering enterprise application strategy, shaping POCs and pilots and ensuring every technology delivers clear business value. His governance-led approach keeps initiatives, from digital workflows to AI‑powered sales tools and early robotics exploration, aligned to frontline performance and customer experience. Under his leadership, Sysco is boosting real‑time visibility, cutting waste and strengthening frontline decision-making; AI360 now provides sales teams with instant insights, while early work on humanoid‑ready warehouses prepares Sysco for a future where humans and intelligent systems work side‑by‑side.

In this interview, you will learn how:

Sysco evaluates and scales connected worker technologies through a rigorous governance model
Real time information flow is central to reducing waste and strengthening reliability
AI360 is boosting productivity and customer responsiveness
Robotics and agentic AI fit into Sysco’s long term vision
Sysco is building globally compliant, scalable solutions for diverse frontline roles

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