Garith Duncan

Garith Duncan

Digital Transformation Senior Manager SNF Holding Company

CWM Summit Day Two - October 15, 2026

1:30 PM Case Study: Building a Standardized Change Management Model for Scalable Digital Transformation

SNF is maturing its digital transformation approach by creating a unified and repeatable model for how technology projects are delivered, adopted and sustained across the organization. Drawing on lessons from multiple active implementations, Garith is developing a standardized intake, scoping and change management framework that ensures every project is executed with consistent user engagement, clear ownership and measurable adoption outcomes. This session shares the emerging model, the practical realities behind it and how SNF is positioning itself for scalable digital growth.

• Creating a unified intake and routing process that brings structure to high volume digital requests and ensures the right problems reach the right teams
• Using real project work as case studies to define a repeatable approach for training, user adoption, communication and handover
• Embedding change management practices early so frontline teams understand the purpose, leaders stay aligned and adoption challenges surface before deployment
• Standardizing project delivery roles and expectations to reduce variability, accelerate execution and improve cross functional collaboration
• Building a scalable foundation for future AI and data driven capabilities by improving data quality, governance and cross platform integration

Check out the incredible speaker line-up to see who will be joining Garith.

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In Partnership With:

IQPC Corporate

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