Kailin Baecht

As manufacturers continue investing in connected worker and digital transformation initiatives, success depends on far more than deploying new technology. This session explores how leading organizations can take a human-centered approach to designing industrial experiences that connect people, processes, and systems. Drawing on principles from user experience, service design, and digital transformation, Kailin Baecht will share practical strategies for simplifying complex workflows, improving adoption, and delivering the right information to the right people at the right time

• Understand why user experience extends beyond the interface and how people, processes, technology, and handoffs collectively shape frontline outcomes.
• Learn how to design connected experiences that reduce complexity and surface the right information across multiple systems and workflows.
• Discover practical approaches for involving frontline teams and improving adoption throughout digital transformation.
• Explore how measure experience quality across end to end operational processes, not just individual applications
• Apply a practical, human-centered approach to identifying friction, exploring improvements, and validating solutions with users