Rob Whaley

Operational Excellence Master, Enterprise Transformation Leader General Motors

Deep Dive Focus Day - October 13, 2026

9:00 AM Workshop B: Driving Operational Excellence Through Structured Problem Solving in the Era of Connected Work

This interactive workshop blends Rob's deep experience in DMAIC, continuous improvement, and enterprise transformation with the realities of modern connected worker technologies. Participants will explore how structured problem‑solving mindsets accelerate digital adoption, improve data quality, and strengthen frontline decision‑making across complex manufacturing environments.

• How structured problem solving methods (DMAIC, CI behaviors) strengthen digital transformation and connected worker initiatives

• Identifying the right operational problems to solve in a digitally enabled plant

• Linking continuous improvement discipline to data quality, AI readiness, and frontline decision making

• Practical ways to integrate CI thinking into digital tools such as work instructions, knowledge platforms, and predictive systems

• Facilitating team based problem solving and scaling improvements across plants and product lines

CWM Summit Day One - October 14, 2026

10:25 AM Panel: From Digitized Knowledge to the Augmented Worker, How Industrial AI is Reshaping the Frontline

After years of digitizing frontline knowledge through work instructions, procedures, checklists, and skills management programs, manufacturers are entering a new era of industrial AI. Rather than simply storing information, AI is increasingly being embedded into daily operations, helping workers troubleshoot issues, access institutional knowledge, prioritize improvement actions, and make faster, more informed decisions. As organizations explore this next phase of transformation, success will depend on deploying AI that frontline teams trust, integrating it seamlessly into existing workflows, and ensuring it supports workers in a safe, practical, and scalable way.

Understanding how industrial AI is transforming frontline operations, from knowledge management and troubleshooting to decision support and task execution
Identifying the critical success factors for building trust in AI, including data quality, operational context, safety considerations, and workforce adoption
Exploring how to embed AI into daily routines and frontline workflows to drive productivity, consistency, and continuous improvement
Assessing the impact of AI-powered augmentation on workforce roles, skills development, and the future relationship between workers and technology

Check out the incredible speaker line-up to see who will be joining Rob.

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