Supercharge your Customer Engagement Experience and Employee Experience with video-led communication

When: Tuesday, 30th November 2021
Webinar Duration: 12:00pm - 1:00pm AEDT

Register: Fill out the form to pre-register today!

The past years have proven that video conference technology can enable a connected and engaged hybrid workforce. However, video-led unified communication can help you achieve much more than just enable hybrid work.

Join this panel discussion and hear from the innovators from Zoom’s eco-system and learn how leading retail business CUE, UK bank NatWest and other innovative businesses across the world have transformed their employee experience and customer engagement experience!

The presenters will be sharing how CUE achieved a 60% video-based e-commerce conversion rate vs. 1.5% - 5% non-video conversion rate & 6% - 25% in-store conversion rate.

Plus NatWest (leading UK bank) on their results from using appointment scheduling integrated with Zoom, including how they:

  • Doubled appointment traffic - compared to when customers had to book appointments by phone
  • Reduced no shows by 70% - now that customers reminded of their appointments
  • Increased staff efficiency - now that managing appointments is simple, more customers book appointments and more customers turn up to their appointments.
  • New customers acquired - 60% of customers that book an appointment are new customers to the bank - offering seamless and accessible services helps to acquire customers.

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