We’re excited to share that plans for the 2026 edition of The Customer Show Exec Forum is fully underway!

This year’s agenda explores how leading organisations are balancing cost, growth and risk in an increasingly complex landscape. From positioning CX as a true commercial driver, to leveraging AI for real, measurable outcomes, the program dives into how businesses are reducing cost-to-serve while improving customer experiences.

Meet Our 2026 Speakers: Shaping the Future of Customer Experience

• Andrew Harrison, Director of Customer Experience, NAB
• Jaimi Farrey, Group Head of Loyalty, Hanes Brands Australasia
• Kieran Boyce, General Manager Operations, Woolworths MarketPlus
• Geoffrey Allars, Head of Customer Engagement, Bayer
• Christopher Cramond, Head of Member Strategy, Product & Experience, AwareSuper
• Su Jella, Board Member, Women's Tennis Foundation
• Kim Phillips, Head of Customer Operations, Tyro Payments
• Matthew Stuckings, CRM and Loyalty Lead, Lovisa
• Sara Talat, Former Group Loyalty and Customer Engagement, Just Group
• Simon Reiter, Chief Technology Officer, Caresuper
• Simona Davtyan, Head of Guest Experience, Crown Resort
• MD Kabir, Group Customer Experience Manager, Sutton Tools Pty Ltd
• and many, MANY more!

2026 is shaping up to be our most impactful edition yet! Don’t miss your chance to be part of the #1 customer experience forum in Australia.