August 13-14, 2025 | Marvel Stadium, Melbourne

Customer experience is no longer just a buzzword – it’s the driving force behind business growth and a competitive edge. But we’re not just talking about CX – we’re transforming it.

This year, The Customer Show brings the EXEC FORUM to Melbourne with exclusive insights, innovative strategies and game-changing discussions that’ll leave you inspired and ready to drive real change in your organisation.

WHAT'S NEW IN 2025

• MORE TIME WITH REAL BUYERS: This year, we’re limiting ourselves to only 25 booths, making it more exclusive and impactful for the brands that join us. Fewer exhibitors mean more quality time with senior CX executives and decision-makers from Australia’s leading companies.
• A PURE CUSTOMER EXPERIENCE FOCUS: No distractions. The event is dedicated entirely to CX, with a carefully curated agenda focused on high-level conversations that matter most for business growth.
• MEANINGFUL EXPERIENCES: Experience is the foundation for meaningful relationships, so we’re doubling up on networking activities, interactive sessions and experiential activations to drive impact for you and the attendees
  

This is CX strategy like you’ve never seen it before...