Take your learning experience to the next level with The Customer Show Masterclass!
Premium Visitor Pass holders gain access to our 60mins masterclass.
7th May, 4:00pm - 5:00pm
STRATEGIES FOR BUILDING EFFECTIVE VOC PROGRAMS MASTERCLASS
In this hands-on masterclass, Alex Genov will guide attendees through the essential components of a successful Voice of Customer (VoC) program. Participants will gain practical insights and actionable strategies to harness the power of customer feedback and drive business growth.
MASTERCLASS OVERVIEW
Design an effective VoC Program
Analyse and Interpret Customer Feedback
Understand the importance of closing the loop with Customers
Measure the impact
Implement continuous improvement strategies
Masterclass Facilitator: Alex Genov, Head of Customer Research & Insights, Zappos Family of Companies (USA)
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