The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem

August 13 - 14, 2025 | Marvel Stadium, VIC

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Matthew Zimmerman

Head of Loyalty Pub+ ALH Hotels

Customer Experience Exec Forum - Paid Conference

3:35 PM PRESENTATION: KNOWING YOUR CUSTOMER: CRITICAL SUCCESS FACTORS TO CREATE A SUCCESSFUL LOYALTY PROGRAM

Check out the incredible speaker line-up to see who will be joining Matthew.

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