Ben Packer

As online platforms come under increasing scrutiny, compliance leaders are finding themselves on the frontlines of investigations linked to online harms. From regulator-led probes and statutory public inquiries to coroners’ requests for evidence, platforms are expected to respond with speed, accuracy, and transparency - often under significant political and media spotlight. This session explores how legal, compliance, and trust & safety teams can prepare for and navigate these complex investigative processes.

• Understanding the landscape that triggers formal investigations and who are the key investigative bodies (regulators, public inquiries, coroners)?
• Building preparation strategies and playbooks for evidence handling, data preservation, and cross-team coordination before an investigation arises.
• Best practices for responding to regulators - balancing transparency with legal obligations and reputational protection.
• Cross-functional collaboration: How compliance, trust & safety, product, and legal teams can align under pressure.