Nicola Margiotta

Two years into the Digital Services Act and with the UK’s Online Safety Act now in force, platforms have had to operationalise some of the most ambitious regulatory frameworks ever introduced. This panel will bring together senior legal and Trust & Safety leaders to share candid reflections on how these regimes are working in practice, what lessons have been learned, and how compliance strategies are being reshaped for a more regulated digital ecosystem. The discussion will go beyond theory to explore the operational, organisational, and strategic realities of navigating these landmark regulations and their ripple effects across global markets.

• Honest evaluations of what has worked under the DSA and OSA, and where challenges remain in delivering on policy goals
• How enforcement, transparency, and systemic-risk duties are reshaping compliance operations and regulator relationships
• Practical insights into the organisational cost, unintended consequences, and day-to-day realities of implementing both Acts
• Informing future compliance strategies as global frameworks continue to converge and diverge

As online platforms come under increasing scrutiny, compliance leaders are finding themselves on the frontlines of investigations linked to online harms. From regulator-led probes and statutory public inquiries to coroners’ requests for evidence, platforms are expected to respond with speed, accuracy, and transparency - often under significant political and media spotlight. This session explores how legal, compliance, and trust & safety teams can prepare for and navigate these complex investigative processes.

• Understanding the landscape that triggers formal investigations and who are the key investigative bodies (regulators, public inquiries, coroners)?
• Building preparation strategies and playbooks for evidence handling, data preservation, and cross-team coordination before an investigation arises.
• Best practices for responding to regulators - balancing transparency with legal obligations and reputational protection.
• Cross-functional collaboration: How compliance, trust & safety, product, and legal teams can align under pressure.