Past Presentations
The 7 sessions that shaped FSM 2025 — in one pack
The Best-of Insights Pack from FSM Summit 2025. Seven speaker sessions, one curated download — covering culture and customer-centricity, AI and connected service, decarbonisation, fleet electrification, data strategy, workforce equity, and resilient leadership.
Take the 2025 agenda back to your team in a single PDF.
How to Improve Service Delivery with Predictive Field Service
In this presentation from SCADA Australia 2018, Andrew Vlachiotis, VP of Sales APAC for ClickSoftware will look at:
- Which components of service delivery can be predictive
- Why historical data is not enough to improve future performance
- How automation ensures service agility and anticipates the unexpected
Gaining Operational Insight from Field Service Enablement at Veolia
In this presentation from SCADA Australia 2018, David Whitfield, EAM Solutions Consultant for Infor will look at:
- Faster response times
- Removed manual processes
- Gained immediate access to real time data
- Improved work management efficiency and effectiveness.
Implementing a Mobile Computing Solution to Improve On-site Efficiency: Digital Work Orders and Going Paperless
In this presentation from SCADA Australia 2018, Kathryn Turner, Co-ordination of Contracts and Projects, Sewage Treatment, for Queensland Urban Utilities will look at:
- Creating a seamless mobile computing solution for on-site inspectors
- The impact of going paperless on worker efficiency
- Embedding more functionality for greater time savings: Digital zonal Inspection
Increasing Efficiency of Field Operations Utilising Consumer Mobility Technology
In this presentation from SCADA Australia 2018, Luke Jenner, General Manager of Network Service for Essential Energy will look at:
- Leveraging iPads, iPhones and other consumer technology to improve efficiency by enabling instant information transfer
- Creating a roadmap to introduce consumer technology to replace a paper based scheduling system
- Creating an effective strategy to communicate and educate field workers
- Collaborating and partnering with field staff in a field led rollout
Field Service Management Past Presentation Packet
In lead up to FSM 2019, we exclusively released a selection of past presentations from our 2018 event! Get your copy containing 60+ pages of insight from ClickSoftware, Infor, Queensland Urban Utilities, and Essential Energy!
