Telstra: Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

Telstra: Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

Ahead of the 11th Annual Field Service Management Summit, we chat to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan takes us through Telstra’s field service transformation that’s currently in the works, with aims to empower technicians with the means to perform their jobs more efficiently and provide superior customer experience. 


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