[Telstra] Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians
Ahead of last years Annual Field Service Management Summit, we spoke to Regan Ireland,General Manager, Field Digitisation
and Growth at Telstra. Regan took us through
Telstra’s field service transformation that were in the works, with aims
to empower technicians with the means to perform their jobs more efficiently
and provide superior customer experience.
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