Delivering an Effective Field Service Culture to Support our People & Improve Processes through Real Time Data Driven Solutions

10 - 12 August, 2021  |  Doltone House Jones Bay Wharf, Sydney 

[Telstra] Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

[Telstra] Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

Ahead of last years Annual Field Service Management Summit, we spoke to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan took us through Telstra’s field service transformation that were in the works, with aims to empower technicians with the means to perform their jobs more efficiently and provide superior customer experience. 


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