Unlocking the Power of Technology & People to Deliver Streamlined, Efficient, Field & Customer Services
August 26 - 27, 2025 | Royal Randwick Racecourse, Sydney
Field Services: SMEs & Tech Expo
Growing your customer base and reducing operational costs to gain competitive advantage and service profitability
Field Services: SMEs & Tech Day Expo will bring together field service managers, technicians and the leaders focused on field service operations in logistics, warehousing, electricity and more to address how we can improve the scheduling and mobile workforce for small and medium enterprise businesses.
This free-to-attend day will teach you how to improve costs, increase efficiencies and grow your business in field service management.
REGISTER FOR YOUR FREE PASS HERE
2022 Featured Speakers - Day 1
Bonita Carroll, Doctorial Researcher, University of Western Australia
Daniel Caruana, Chief Executive Officer, Danrae Group
Andrew Davis, Former General Manager Strategy and Commercial, Jemena
Travis Paddick, Senior project Manager, Telstra
Alex Lassauniere, Group Manager – IT Innovation and Architecture, Coates
Schedule - Day 1
10:35 – 10:40: Opening Chair Remarks – Day 1 Mobile Workforce
Presented by Bonita Carroll, University of Western Australia
10:40 - 11:00: Interview: Connecting Your Mobile Workforce: Sourcing the Right Technologies when Scheduling your Field Workforce
Learn how to improve workflow management systems through mobile scheduling solutions. This session will look at how small and medium enterprises can optimise the field workforce, so teams are completing the tasks that matter most and improving service efficiency.
Alex Lassauniere, Group Manager – IT Innovation and Architecture, Coate
11:00 - 11:30: Check Out What’s Happening at our Expo Floor!
11:30 - 12:00: Bringing Big Data to Drive Field Service Efficiencies and Digital Transformation to Improve Internal Processes
Presented by Travis Paddick, Senior project Manager, Telstra
12:00 - 12:30: MAINTAINING GENDERED PRACTICE: A sociological examination of the historical and cultural processes shaping women’s career nomination, motivations and retention in the field of maintenance in heavy industry
For over five years, Bonita Carroll has put together research findings on women in maintenance and asset management – in particular from the Pilbara mining region in Western Australia.
With large scale organisations globally revealing they wish to support a 50/50 diverse workforce of males and females in mining and utilities, Bonita will join us today to present her research findings and discuss how we can make this aim achievable.
