Michael Twyman
Service Delivery Manager of Field Services AU, NZ Bunnings Group
Field Service Management Summit - Day 1 Program (Wednesday, 26 August)
4:00 PM Panel Discussion | The New Era of Field Service Leadership: Building Capability, Culture and Confidence at the Frontline
Customer expectations are rising while roles become more digital, mobile and complex. This panel examines how leaders are supporting their teams through change, strengthening culture and building the capability required to deliver consistently strong results. Customer expectations are rising while roles become more digital, mobile and complex. This panel examines how leaders are supporting their teams through change, strengthening culture and building the capability required to deliver consistently strong results.
Field Service Management Summit - Day 2 Program (Thursday, 27 August)
12:20 PM Panel Discussion | Winning and Retaining the Next Generation of Field Talent
Attracting and retaining skilled field workers is one of the biggest challenges facing service organisations. This panel examines what motivates the next generation of field technicians, how roles are evolving in a more digital environment and what development pathways keep people engaged. Attracting and retaining skilled field workers is one of the biggest challenges facing service organisations. This panel examines what motivates the next generation of field technicians, how roles are evolving in a more digital environment and what development pathways keep people engaged.
Check out the incredible speaker line-up to see who will be joining Michael.
Download The Latest Agenda
