CSG is a leading business support solutions provider and a trusted partner to some of the most well-known companies around the world. We’ll help you tackle the complexity of a rapidly changing business environment. With over 20 years’ pedigree, CSG Workforce Express (WFX) is a market leading field management solution that supports over 60,000 technicians, dispatchers and routers every day. Using real-time traffic and dynamic scheduling, WFX assists you in managing and optimizing your entire service operation – before, during, and after day of service.
WFX differentiates your customer experience by offering industry leading functionality and omni-channel notifications. CSG’s award winning solution, combined with our field service transformation approach, can help drive significant improvement for your customers while reducing total operating costs. Core application components include resource planning & management; routing & dispatch; mobile applications for interconnectivity between field service, back-office and customers; and a proactive communication suite to enable the connected customer.
Proven at high scale, WFX supports more than 55 million digital service subscribers completing over 100 million work orders a year. CSG offers flexible delivery models, including SaaS, coupled with comprehensive functionality and dedicated account support to streamline processes, control costs, and increase profits.
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