DESIGNING SUSTAINABLE AND SMART HEALTHCARE FACILITIES: ANTICIPATING FUTURE HEALTHCARE NEEDS
23 - 26 June 2026
| Sands Expo & Convention Centre, Singapore
Hospital Site Visit - Patient Journeys: From Planning to Results
Hospital Site Visit - Patient Journeys: From Planning to Results
9:00 am - 9:30 am
Registration Opens
9:30 am - 12:00 pm
Seamless Patient Journeys in Complex Hospital Campuses
Large hospitals are becoming more complex, with multiple towers, specialist centres, and mixed patient profiles spanning local, regional, and international visitors. Poorly designed journeys – from lobby to diagnostics, wards, rehab and discharge – can increase stress, lengthen cycle times, and strain staff, even when clinical quality is high. Patient‑journey‑led design is emerging as a powerful lever to improve satisfaction, throughput, and commercial performance.
Explore how hospitals can map and redesign end‑to‑end patient journeys to reduce friction, improve navigation, and align infrastructure with the expectations of different patient groups, including ageing populations and overseas patients seeking premium, private‑room care.
What to expect:
Mapping key touchpoints from arrival to discharge and spotting bottlenecks across lobby, urgent care, diagnostics, wards and rehab.
Optimizing wayfinding, circulation and zoning to cut confusion, protect privacy and lift staff productivity.
Using digital touchpoints (navigation, infotainment, self‑check‑in) to improve experience and ease frontline workload.
Tracking outcomes such as shorter transfer times, fewer left‑without‑being‑seen cases, higher satisfaction, and better utilization.
12:00 pm - 1:00 pm
Networking Lunch Break
1:30 pm - 3:00 pm
Visit Mount Elizabeth Hospital: Inside Project Renaissance's Hospital Transformation
This exclusive programme offers a behind‑the‑scenes immersion into Mount Elizabeth Hospital’s S$350 million “Project Renaissance,” which is revitalising one of Singapore’s most iconic private hospitals into a modern, integrated and patient‑centred facility. Delegates will see how MEH is upgrading its lobby, urgent care, diagnostics, wards, rehabilitation and laboratory environments to create a smarter hospital that serves both local and regional patients.
Join this hospital visit to follow the real patient journey through Mount Elizabeth’s renewed spaces, and learn how design, phasing and technology choices are strengthening resilience, operational performance and patient satisfaction in a live refurbishment environment.
The Mount Elizabeth Hospital Visit will include:
A focused follow‑through tour that builds on Mr Yong Yih Ming, CEO of Mount Elizabeth Hospital’s presentation on 24th June (main conference), allowing delegates to see how the strategies, phasing and design decisions shared in the session translate into real‑world spaces and workflows on the ground
Guided walkthrough of key areas including the main lobby, Urgent Care Centre, Radiology, single and VIP rooms, Endoscopy, inpatient rehabilitation and the clinical laboratory
