Hao Liang

Launching a successful live service game requires monitoring the right metrics at the right time, yet many studios struggle with fragmented data and delayed insights during critical launch windows. This session introduces a comprehensive framework built on four critical pillars, and by integrating these data streams into a unified pipeline, studios can identify issues early, make data-driven decisions quickly, and transition from launch firefighting to sustainable operations by:

• Assessing their 4 S's framework – Sales, Sentiment, Stability, and Stickiness – that provides a complete health check that identify leading and lagging indicators to give studios early warning signals before small issues become critical failures.
• Unifying data pipelines to eliminate team silos by enabling all stakeholders to view the same real-time metrics, decision-making accelerates from days to hours and enabling rapid response during critical launch windows.
• Implementing pre-launch preparation, which is non-negotiable and should establish baseline thresholds, automated alerts, and clear escalation paths before go-live to transform reactive firefighting into proactive optimization.