How Sysco Builds a Connected Worker Strategy That Delivers Measurable ROI

AI, robotics and connected worker technologies are transforming distribution, but scaling them across a global, fast‑moving supply chain is complex. Sysco Corporation, the world’s largest food distributor, is tackling this through disciplined governance, structured pilot‑to‑platform delivery and a focus on augmenting frontline performance.

Shatender Singh, Sysco’s Principal Enterprise Architect, is driving the company’s connected worker transformation by steering enterprise application strategy, shaping POCs and pilots and ensuring every technology delivers clear business value. His governance-led approach keeps initiatives, from digital workflows to AI‑powered sales tools and early robotics exploration, aligned to frontline performance and customer experience. Under his leadership, Sysco is boosting real‑time visibility, cutting waste and strengthening frontline decision-making; AI360 now provides sales teams with instant insights, while early work on humanoid‑ready warehouses prepares Sysco for a future where humans and intelligent systems work side‑by‑side.

In this exclusive interview, you will learn how:

• Sysco evaluates and scales connected worker technologies through a rigorous governance model
• Real time information flow is central to reducing waste and strengthening reliability
• AI360 is boosting productivity and customer responsiveness
• Robotics and agentic AI fit into Sysco’s long term vision
• Sysco is building globally compliant, scalable solutions for diverse frontline roles