How Sysco Builds a Connected Worker Strategy That Delivers Measurable ROI

Scaling AI, robotics and connected worker technologies across a global supply chain is complex. Sysco Corporation, the world’s largest food distributor, is tackling this challenge through disciplined governance, a pilot‑to‑platform delivery model and a clear focus on frontline performance.

We sat down with Shatender Singh, Principal Enterprise Architect at Sysco, about leading the company’s connected worker transformation, from enterprise application strategy to POCs and pilots, with a strong focus on measurable business value and frontline alignment.

In this exclusive interview, you will learn how:

• Sysco evaluates and scales connected worker technologies through a rigorous governance model
• Real time information flow is central to reducing waste and strengthening reliability
• AI360 is boosting productivity and customer responsiveness
• Robotics and agentic AI fit into Sysco’s long term vision
• Sysco is building globally compliant, scalable solutions for diverse frontline roles