Natalie Thompson

In a cost‑constrained, resource‑tight environment, leaders are being pushed to deliver more reliability with leaner teams, faster decisions, and clearer value from every digital investment. bp’s Reliability & Maintenance transformation is demonstrating how connected worker technologies, AI‑enabled optimization, and new operating models can unlock measurable availability gains, simplify complexity, and drive real bottom‑line impact. In this session, Natalie Thompson will share how bp is reshaping maintenance and asset management for a digitally enabled workforce, and the lessons that apply across industries.

• Simplifying bp’s reliability model by shifting from scattered activities to a tight set of high‑impact priorities that directly improve availability.
• Strengthening R&M foundations to create consistent, repeatable processes that support every asset, every day.
• Using real‑time insight tools and digital twins to enable faster decisions, safer operations, and clearer visibility of asset health.
• Continuously optimizing equipment strategies to eliminate low‑value work and focus teams on the interventions that actually move performance
• Designing operating models that blend people, process, and technology to get more reliability impact from leaner, more agile teams.
• Anchoring all transformation efforts in measurable business impact - availability gains, cost reduction, and improved team engagement.