Melbourne | 13–14 August 2025

Welcome to CCW!

The next CCW edition - our flagship event will take place at the Royal Randwick Racecourse in Sydney, from 18-19 March 2026. 

Why Attend CCWinter 2025?

• Exclusive Thought Leadership: Hear from top industry leaders and experts as they revisit the key themes from CCW 2025 and explore emerging challenges and opportunities.
• Comprehensive Agenda: Covering everything from AI-driven customer experiences to crisis management with engaging panels and real-world case studies.
• Unmatched Networking: Reconnect with the CCW community through speed networking, roundtables, and informal discussion groups.
• Interactive Innovation Hub: Hands-on demos with the latest customer contact tech and direct engagement with solution providers.

CCWinter is your chance to continue the discussions cut short in 2025 and gain new insights to drive customer contact excellence. Join us in Melbourne this August and be part of the conversations shaping the next decade of innovation and transformation.

What to Expect at CCWinter

1. Powerful Industry Keynotes: Hear from ANZ’s top leaders sharing insights and strategies for the future of CX.
2. Next-Level Networking: Connect through speed networking, discussion groups, and curated sessions.
3. Immersive Innovation Hub: Live demos and hands-on interaction with the latest CX tech.
4. Unfiltered Industry Insights: Raw, real conversations on challenges like AI, workforce transformation, and more.
5. Rapid-Fire Learning Sessions: Actionable insights delivered in high-impact formats.
6. A Community Like No Other: Reconnect, collaborate, and co-create the future of customer contact.