The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The 
Entire Customer Experience Ecosystem

August 13 - 14, 2025 | Marvel Stadium, VIC

Customer Experience Predictions Report: 2022

Customer Experience Predictions Report: 2022

Discover the trends, pain points and opportunities CX leaders from PepsiCo, Amazon and Roche, are predicting for 2022!

Download this report to discover:

  • How artificial intelligence, machine learning and automation will shape the face of customer experience in 2022?
  • How pressures around sustainability are likely to develop in 2022?
  • How the digital acceleration seen in 2021 will continue in 2022?
  • Why Voice of the Customer (VoC) will be key for CX transformations?
  • How to 'future-proof' CX initiatives and ensure success in the new year?

Please note: That all fields marked with an asterisk (*) are required.



We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.