Delivering Real Time, Data Driven Solutions in Field Operations to Improve the Customer Experience 

15-16 October 2020  |  ONLINE EVENT  |  8:50am-1:00pm AEDT

Alan Fry

Vice President, Asia Pacific & Japan Zinier

Conference Day One: Thursday 15 October 2020

Thursday, October 15th, 2020

10:30 AM The Race Toward Touchless Field Service

As field service leaders evaluate next steps in a post-pandemic world, many are looking at AI-driven automation as a way to drive productivity, create resiliency, and protect employees and customers.

 

Whether it’s automatically reassigning technicians to deal with high-priority tasks, triaging issues without the need for an on-site visit, or creating opportunities for self-service, organizations are looking for new ways to reduce exposure and automate routine tasks.

 

In this session, Alan will look at how field service leaders can use AI-driven automation to shift from slow, manually driven processes to ones that are proactive, automated, and resilient.

Key Takeaways:

 

  • Examine a new definition for touchless field service – and discuss how it can help organizations drive productivity, future-proof their operations, and be better prepared for sudden changes.
  • Look at how organizations can use AI to understand historical trends – and turn real-time data into actionable insights.
  • Learn how Zinier can help you build a smarter, more efficient blend of people, AI, and automation

Check out the incredible speaker line-up to see who will be joining Alan.

Download The Latest Agenda