As field service leaders evaluate next steps in a post-pandemic world, many are looking at AI-driven automation as a way to drive productivity, create resiliency, and protect employees and customers.

Whether it’s automatically reassigning technicians to deal with high-priority tasks, triaging issues without the need for an on-site visit, or creating opportunities for self-service, organizations are looking for new ways to reduce exposure and automate routine tasks.

In this session, Alan will look at how field service leaders can use AI-driven automation to shift from slow, manually driven processes to ones that are proactive, automated, and resilient.

Key Takeaways:

• Examine a new definition for touchless field service – and discuss how it can help organizations drive productivity, future-proof their operations, and be better prepared for sudden changes.
• Look at how organizations can use AI to understand historical trends – and turn real-time data into actionable insights.
• Learn how Zinier can help you build a smarter, more efficient blend of people, AI, and automation