Andrew Haddad

Field Technology Transformation Lead NBNco

Conference Day Two: Wednesday, 17 April 2019

Wednesday, April 17th, 2019

3:30 PM PANEL DISCUSSION: Applying Greater Control and Visibility to your End-to-End Field Delivery to Improve Productivity and Customer Experience

Tracking technicians on service calls, on an uber-like interface is quickly gaining popularity as a tool to improve customer experience and drive real time scheduling. But this presents a series of challenges, particularly with workforce optimisation and change management. It also raises questions around data integrity and security. This session will explore further.

  • Introducing a technology agnostic, integrating tracker to ensure seamless uptake
  • Workforce optimisation and change management
  • Addressing the questions around data security


Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda