Head of Workforce Design
Conference Day Two: Wednesday, 17 April 2019
Wednesday, April 17th, 2019
3:30 PM PANEL DISCUSSION: Applying Greater Control and Visibility to your End-to-End Field Delivery to Improve Productivity and Customer Experience
Tracking technicians on service calls, on an uber-like interface is quickly gaining popularity as a tool to improve customer experience and drive real time scheduling. But this presents a series of challenges, particularly with workforce optimisation and change management. It also raises questions around data integrity and security. This session will explore further.
- Introducing a technology agnostic, integrating tracker to ensure seamless uptake
- Workforce optimisation and change management
- Addressing the questions around data security