Senior Manager, Field Services
Conference Day Two: Wednesday, 17 April 2019
Wednesday, April 17th, 2019
Stryker have gone through a period of massive growth in the past year having acquired several new businesses. Operationally they have seen a 18% increase of workload without a significant change in headcount. They have managed to achieve this without compromising the quality and speed of delivery by redesigning the processes, leveraging automation and bots, empowering staff to identify areas of performance improvement and an effective change management strategy.
- Streamlining the process flow with the acquisition of new products and businesses
- Adjusting your ERP and CRM platforms to reflect this change
- Developing bots and automation to assist field technicians
- Delving into localized training to optimise uptake