Conference Day One: Tuesday, 16 April 2019
Tuesday, April 16th, 2019
Yarra Valley Water has been striving to put the customer at the centre of everything we do, by utilising customer journey mapping to create insights, and operational jeopardy management approaches to drive agile, but structured decision making to empower staff in operational areas. This session will address the importance of aligning your processes, people and values internally, and across the supply chain, to deliver a greater customer experience on the frontline.
- The importance of reaching across the supply chain to drive flexibility
- Moving the focus from technology as a driver to change to technology as an enabler
- Addressing the importance of having the right people and processes in place