17 - 19 August, 2020 | Doltone House - Darling Island, Sydney, NSW
Dona Tantirimudalige, General Manager – Distribution Services at Yarra Valley Water

Dona Tantirimudalige

General Manager – Distribution Services
Yarra Valley Water

Check out the incredible speaker line-up to see who will be joining Dona.

Download The Latest Agenda

Conference Day One: Tuesday, 16 April 2019

Tuesday, April 16th, 2019

3:30 PM Empowering Frontline Staff to Deliver Greater Value to Your Organisation and Customers

Yarra Valley Water has been striving to put the customer at the centre of everything we do, by utilising customer journey mapping to create insights, and operational jeopardy management approaches to drive agile, but structured decision making to empower staff in operational areas. This session will address the importance of aligning your processes, people and values internally, and across the supply chain, to deliver a greater customer experience on the frontline.

  • The importance of reaching across the supply chain to drive flexibility
  • Moving the focus from technology as a driver to change to technology as an enabler
  • Addressing the importance of having the right people and processes in place