Conference Day Two: Wednesday, 17 April 2019
Wednesday, April 17th, 2019
2:30 PM Creating a Fit for Purpose In-House Mobility Platform for Realised Performance Improvements of 90% Across the Organisation
3 years ago Melbourne Water went through an organization wide transformation worth AUD 20 million. Part of the investment was focused on implementing a new asset management and delivery system. However this soon proved to be a poor functional fit, wasn’t user friendly and was adversely affecting performance. The team decided to take matters into their own hands, joining forces with other departments User teams, IT services and Asset Systems groups in a business wide – partnership model. This development has been an interesting exercise in end user engagement, business process efficiency and, technical complexity and has realised performance improvements of 90% across most performance metrics.
- Developing an organisation wide collaborative partnership with IT, User Testing and Asset Management
- Implementing a agile methodology for effective results and a faster turn around