Delivering an Effective Field Service Culture to Support our People & Improve Processes through Real Time Data Driven Solutions

11 - 12 August, 2021  |  Doltone House Jones Bay Wharf, Sydney 

Hugh Bevan

Service Manager Bio-Rad Laboratories

Main Conference Day One : Wednesday, 11 August 2021

Wednesday, August 11th, 2021

4:40 PM Exploring the Technology, Skills and Change Management Strategies Required to Meet the Increasing Complexities of the On-Field Workforce

In this panel, learn how Gaurav Desai and Hugh Beaven has spent the past 12 months upskilling their teams to ensure change management strategies were implemented throughout the organisation.

With many changes to the way field service teams train and deploy their on-site workforce, learn why today it’s never been more important to have the right strategies in place for your people, process and technology.

  • Equipping your field workforce with the right tools to handle complex, critical issues with speed and efficiencies
  • Robotic field service: Utilising more advanced sets of robotic process automation to assist those on the field 
  • Using drones to assess vast areas and determine where assistance or repair is needed most


Check out the incredible speaker line-up to see who will be joining Hugh.

Download The Latest Agenda