The future is here, but it's not evenly distributed... Customers are demanding real-time and personalised services, creating opportunities for self-service and new digital customer experiences. Service delivery is becoming a crucial part of the customer experience and technology strategies may determine winners and losers in the market. Does your company know how to respond?
Juan Martin, Director and Co-founder at PhoenixDX, will talk about the typical challenges in FSM: the "dream" vs the "reality". Juan will share how organisations like yours are creating unified digital experiences for customers and employees that increase operational efficiency and competitive advantage to win new business