Conference Day One: Tuesday, 16 April 2019
Tuesday, April 16th, 2019
4:30 PM How Your Service Business is Formula One-ready Through Digital and Business Transformation, Utilizing IFS’s Most Complete Field Service Platform
In this presentation Marne will talk about the importance of the complete lifecycle of Service Management, not just Field Management. The presentation will highlight how the digital transformation in Service management encompasses all elements of the service supply chain from customer enquiry to the call centre or automated customer portal, contractor management, reverse logistics and how to drive efficiency and not sacrifice customer satisfaction.