Conference Day One: Tuesday, 16 April 2019
Tuesday, April 16th, 2019
3:30 PM It Matters Who Helps Me Shower! Effectively Balancing Efficiency and Consistency in Scheduling for Home Care
There are several factors that are changing the Aged Care sector at the moment, particular with home care. Demand for support services into the home are increasing and funding models have drastically changed which has driven a shift towards customer centric delivery. BaptistCare have been working on an integrated scheduling and rostering system that is focused on customer centricity. They have encountered many challenges with the complexity introduced by the need for consistency versus efficiency and striking a balance between the two. An additional layer of complexity has been brought in by a workforce that is not tech savvy and wary of change. This session will highlight some of the wins and learning along the way.
- Developing an integrated solution with HR,
- Finance and back-end processes tied into the rostering system
- Striking a balance between consistency and efficiency