Amy Harms

Amy Harms

Managing Director for Site Reliability and Resilience Engineering Goldman Sachs
Amy Harms

Amy is head of Site Reliability and Resilience Engineering, responsible for providing the strategy, governance and solutions aimed at uplifting the observability, reliability and resilience of applications and platforms across the firm. She also leads the Site Reliability Engineering team for the Consolidated Trade Ledger (CTL) platform. Amy is a member of both the DORA Steering Group and the Firmwide Operation Resilience Steering Group. Additionally, she is a member of the global Engineering Inclusion and Diversity Committee. Amy joined Goldman Sachs in 2022 as a managing director. Prior to joining Goldman Sachs, Amy was an engineering leader at Microsoft, responsible for the observability, reliability and resilience of the SharePoint and OneDrive platforms and services. Prior to that, she was responsible for building Deliveroo’s native Amazon Web Services Platform. Amy earned a BA in Literature from The Catholic University of America in 1996.

CONFERENCE DAY ONE

10:00 AM PANEL DISCUSSION: Setting and Measuring Service Level Objectives to Balance Reliability and Innovation

SLOs are a powerful tool for aligning engineering teams around reliability goals - but only when they’re grounded in real user experience and business impact. This panel explores how leading organisations are designing meaningful service level objectives, enforcing error budgets, and using them to guide trade-offs between reliability, velocity, and innovation.

  • Crafting actionable SLOs that reflect customer experience, not just system metrics.
  • Using error budgets to navigate trade-offs between reliability and feature delivery.
  • Embedding SLO thinking across product, platform, and business teams.
  • Measuring SLO performance and tying it to business outcomes.
  • Overcoming the cultural and tooling challenges of SLO adoption at scale.

Check out the incredible speaker line-up to see who will be joining Amy.

Download The Latest Agenda