CONFERENCE DAY ONE
Day 1 Sessions
8:00 am - 9:45 am
Registration & Coffee
8:00 am - 8:15 am
Opening Remarks
9:00 am - 9:30 am
Opening Panel - Executive Observability Strategy: Decisions, Trade offs, and Direction
9:30 am - 10:00 am
Building ITV's AI Agent Hub: Audit-Ready Assistants, Safer Usage, Better Self-Serve
Tom Haynes -
Lead Platform Engineer,
ITV
As AI tools spread across the enterprise, ITV's platform engineering team faced a familiar challenge: high potential value, but real risk around visibility, governance, and liability. Tom has been leading the build of ITV's new AI Agent Hub - an MVP now in controlled testing - designed to give teams a single, ITV-tailored place to access approved assistants, accelerate day-to-day work, and reduce "dark AI" usage. Powered by the platform foundations ITV has laid across Kubernetes, shared templates, and OpenTelemetry, the hub aims to make AI adoption traceable by default, so the organisation can confidently scale usage while protecting content, users, and the business.
10:00 am - 10:30 am
Panel Discussion – The Great Shift from Monitoring to Observability: What Actually Changes in Teams, Workflows & Culture?
Andy Slater -
Lead on Automation & Observability,
Specsavers
As systems become more distributed and change happens faster, "more dashboards" doesn't equal better reliability. The real shift is organisational: who owns signals, how teams respond, and how observability drives prioritisation rather than noise.
10:30 am - 11:00 am
Morning Coffee Break
11:30 am - 12:00 pm
Mission 40: Reducing Operational Toil and Rebuilding Reliability at Pfizer
Fuat Müminoğlu -
Hosting SRE Operations Director,
Pfizer
Pfizer's SRE teams faced rising complexity, constant interruptions, and high reliability expectations across research, manufacturing, and enterprise systems. Mission 40 tackled this head-on, aiming to cut operational workload by 40% across multiple teams while also migrating away from a costly vendor low-code platform to in-house automation. With 18 years of experience, Fuat Müminoğlu takes you inside the strategy, mindset, and execution that made this possible in just one year. Learn how careful prioritisation, multi-team collaboration, and targeted automation turned a massive challenge into clear, measurable impact, including the creation of a Continuous Improvement engine that scaled Mission 40's practices across the organization.
12:00 pm - 12:30 pm
Panel Discussion - What Does SRE Mean Now? The Enterprise Interpretation
Most organisations adopt SRE principles without adopting the "classic" model - and that's often the right call. The challenge is avoiding confusion, bottlenecks, and "SRE as the dumping ground" by agreeing what SRE is there to enable.
12:30 pm - 1:30 pm
Lunch
1:30 pm - 2:00 pm
Beyond the Price Tag: The Hidden Value Metrics That Justify Modern SRE
Panos Tsilopoulos -
Director - Observability Platform Engineering,
Nike
2:30 pm - 3:00 pm
Panel Discussion - FinOps Meets SRE: Predictable Spend Without Blind Spots
3:00 pm - 3:30 pm
Afternoon Coffee Break
3:30 pm - 4:00 pm
Greening SRE: Turning Observability, Efficiency and AI into Sustainable Engineering
Ruben Vilhena -
Head of Software Development,
Smartest Energy
4:00 pm - 4:30 pm
From Black Box to Glass Box: The Observability Blueprint Behind Barclays' AI Agents
Andy McMahon -
Director - Principal AI & MLOps Engineer,
Barclays
As Barclays expands the use of AI agents across its internal platforms, observability is becoming the foundation that turns experimentation into safe, scalable capability. By embedding observability into the architecture from day one and working in lockstep with security and engineering governance, Andy's team can monitor how agents behave, what data they touch, and where usability gaps emerge in real time. This deeper visibility is enabling the bank to boost productivity and respond to issues faster in a rapidly evolving AI landscape, all while maintaining compliance.
