Paul Maddocks

S&P Global brought together several acquired businesses - each with its own tools, processes, and culture - into one cohesive Site Reliability Engineering (SRE) practice. In this session, Paul Maddocks share his journey with reference to:

• Rolling out a single SRE framework across different entities and product lines.
• Enhancing buy‑in through clear, hands‑on communication and change support.
• Improving key metrics like Mean Time to Recovery (MTTR) and Mean Time Between Failures (MTBF).
• Managing costs and boosting return on investment (ROI) by consolidating monitoring, incident response and automation tools.

Toil — manual, repetitive, and low-value work — drains engineering capacity and slows down innovation. This session explores how SRE and platform teams are automating routine operational tasks to reclaim developer time and improve reliability. From self-healing infrastructure to intelligent alerting and workflow orchestration, we’ll look at the strategies and tools helping teams scale their operations without scaling their headcount.

• Identifying and eliminating sources of operational toil.
• Building automation into incident response, runbooks, and maintenance workflows.
• Using AI and ML to detect anomalies and trigger automated remediation.
• Measuring the impact of automation on team efficiency and system health.
• Best practices for scaling automation across diverse teams and environments.