Federico Vrljicak is Vice President of Technology at Mastercard, where he leads worldwide Cloud and Infrastructure Operations. He leads at the intersection of SRE, Observability and AI, challenging the notion that humans should sit in the middle of every incident. His recent work focuses on enabling agentic automation: systems that detect, decide, and act before engineers are even paged. With over 20 years leading global platforms across Telefónica, NTT Data, América Móvil, and Microsoft, Federico has scaled operations through multiple technology shifts, from networks to cloud, and now to autonomous systems. Curious software engineer holding an Executive MBA from the University of Oxford, keeps himself very active as Start Path Ambassador mentoring startups on building scalable, future-ready technology strategies.
As financial systems accelerate and modernize, the real breakthrough isn't whether AI can help, it's how fast you can trust autonomous agents with real operational decisions. Recently, Agentic AI has become a powerful force inside Mastercard's observability and reliability strategy, driving faster adaptation and transforming incident response. Federico deep dives on how to make agents work in the real world across fragmented data, strict regulation, and ultra low latency environments.
Check out the incredible speaker line-up to see who will be joining Federico.
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